From time to time, this blog will highlight initiatives, ideas, or activities coming from members, committees or special interest groups (SIGs).
Today: An Update About Changement Strategies, by Michael McAlpine, Manager, Information, Research & Knowledge at Siskinds (London, Ontario)
The CALL Knowledge Management SIG met on March 29th to discuss change management strategies and project success and failures.
Starting with a review of the Kotter approach to leading change, the group then looked at an example of a knowledge project implementation that had some success and some failure and how it could have been improved through deliberate use of the Kotter model.
Following that the group had an open discussion about changes in their organization. Specifically members shared their experience in implementing and using a ticketing system to coordinate research requests and how these systems worked (or didn’t) as part of enterprise wide ticketing systems.
We also talked about DMS implementations and how roles are changing within organizations. Larger organizations have Change Management departments that are available as a resource enterprise wide while smaller organizations leave change management and planning to project or department managers.